Your Satisfaction, Our Priority

Eligible Returns

Returns are accepted for damaged, defective, or incorrect items only. Please report any issue as soon as you receive your order.

• Damaged or broken packaging on arrival
• Wrong product delivered
• Quality issues (visible contamination, spoilage)

Not Eligible for Return

• Opened or partially used products (unless quality issue)
• Change of mind or preference

How to Request a Return

1. Email us at info@enorafarms.com with your order number and photos of the issue.
2. Our team will review and respond within 24-48 hours.
3. If approved, ship the product back in its original packaging.

Refund Process

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be credited to your original payment method.

COD Order Cancellations

Cash on Delivery (COD) orders can only be cancelled before shipping. Once your order has been shipped, it can no longer be cancelled.